Frequently Asked Questions

1. Why did I get a notice?

The Notice was issued to tell you about a class action lawsuit, Torres, et al. v. Prudential Financial, Inc. et al. brought against Prudential Financial, Inc., ActiveProspect, Inc., and Assurance IQ, LLC. This lawsuit is brought on behalf of people who, while in California, visited Prudential.com between November 23, 2021, and December 13, 2022, and provided personal information to receive a quote for life insurance. You got the notice because you may be a member of the group of people affected, called the “class.” The Notice gives you information about the case and tells you how to opt out if you don’t want to be part of it.

The notice is an important legal document, and we recommend that you read all of it. If you have questions or need assistance, please call (833) 296-0835.

2. What do I do next?

Read the Notice and this website to understand the case and to determine if you are a class member. Then, decide if you want to stay in the case or opt out.

3. What is the deadline to opt out?

The deadline to ask to be excluded from the case is June 19, 2025.

4. Who is in the class?

This is the definition of the class that the court approved:

5. Do I have a lawyer in this lawsuit?

In a class action, the court appoints class representatives and lawyers to work on the case and represent the interests of all the class members. For this case, the Court has appointed the following lawyers.

Your lawyers: Dena C. Sharp, Simon S. Grille, Nina R. Gliozzo, Jordan N. Isern, and Isabel Velez at Girard Sharp LLP. These are the lawyers who are bringing the case on your behalf.

You will not be charged for their services, although their fees may be paid with the court's approval from any settlement that is negotiated for the class.

If you want to be represented by your own lawyer, you may hire one at your own expense.

6. What is this lawsuit about?

Beginning in 2022, this class action lawsuit was filed against Prudential Financial, Inc. and ActiveProspect, Inc., and later, Assurance IQ, LLC. The lawsuit was brought on behalf of people who, while in California, visited Prudential.com and provided personal information on Prudential's form to receive a quote for life insurance. The lawsuit claims that ActiveProspect wiretapped website visitors' communications on Prudential's webform for life insurance, in violation of the California Invasion of Privacy Act. The lawsuit also claims that Prudential Financial and Assurance IQ aided and abetted ActiveProspect in this wiretapping.

ActiveProspect, Prudential, and Assurance IQ deny the claims in the lawsuit.

7. What Happens next in this lawsuit?

The parties will continue to pursue legal action and prepare the case for trial, unless the two sides decide to settle the case.

8. What are my options?

You have two options. You can do nothing and stay in the case, or you can opt out of the case.

9. What are the consequences of doing nothing?

If you do nothing, you will be part of the case and your rights will be affected by the outcome. You won’t be able to start, continue, or be part of any other lawsuit against Prudential Financial, Inc., ActiveProspect, Inc., or Assurance IQ, LLC about the issues in this case.

If the consumer Plaintiffs win or settle, class members may be entitled to money. If the Defendant companies win, class members will receive nothing.

10. What If I don't want to be part of this case?

You can opt out.

11. How do I opt out?

To opt out of the case, you can complete the Exclusion Request form included with the Notice and mail it by June 19, 2025, to the Case Administrator:

Torres, et al. v. Prudential Financial, Inc., et al.
Case Administrator
P.O. Box 25226
Santa Ana, CA 92799

Be sure to include your name, address, telephone number, and signature.

You must opt out no later than June 19, 2025.

12. How can I get more information?

This website and the Notice summarize what the case is about. There are more details in the case documents. To get a copy of the case documents, you can visit the Important Documents page. To get answers to your questions you can contact the lawyers who represent the class (information below), access the Court Electronic Records (PACER) system online or by visiting the Clerk’s office of the Court (address below).